WHY CAN'T I PURCHASE ONLINE?
Our website currently has online shopping turned off. You can complete your purchase by phone or email, however. We sell by the case and ship by the pallet so every order has to be individually packed and weighed before the shipping price can be calculated. We're currently unable to calculate the correct shipping cost through the website.
HOW IS YOUR PRODUCT SO REASONABLY PRICED?
At DishCo SF we can offer our customers such great prices for two main reasons. First, we directly import all of our merchandise and sell only to the end user - No middlemen. Second, the merchandise we import are all overruns and can vary in grade classification; often B Grade. And while we strive to bring our customers the best quality merchandise possible under this classification, item populations may contain imperfections.
IS THERE A GUARANTEE?
If any of our dishes arrive broken, chipped, or with a significant defect, we will replace it, refund you, or keep a credit on file for your next purchase.
I'M IN THE SAN FRANCISCO BAY AREA. CAN I VISIT YOUR SHOWROOM?
Yes! Our warehouse showroom is at 1255 22nd Street, San Francisco, CA 94107. We're open 10:00 am-3:00 pm Monday-Friday. And other times by appointment. Call us when you get here. 415.341.0018
CAN I PURCHASE OVER THE PHONE?
Yes, you can call us at 415.341.0018 or email us at firstname.lastname@example.org to make a purchase or ask any questions. Whatever is easiest for you.
WHAT ARE YOUR DISHES MADE OF?
Our dishware is restaurant-quality ceramic made in China. It is oven and microwave safe and stands up to some of the toughest professional kitchens in the country.
IS THERE A MINIMUM ORDER REQUIRED?
All items are sold by the case but there is no minimum required. See the note on shipping for more details.
WHAT ABOUT SHIPPING?
We ship nationwide by freight with the boxes on a pallet. The cost for shipping a pallet with one box is usually the same as for 10 or more boxes on the pallet. We recommend ordering at least four of five boxes in a shipment to spread out the per-item shipping cost. We will calculate the exact shipping cost before you finalize your order.
WILL I BE ABLE TO RE-ORDER THE SAME DISHES?
Although we can't guarantee we'll have the same dishes you previously ordered, we've learned that for standard plates, bowls and platters we usually have the same or similar dishes that clients need.
CAN I GET SAMPLES?
Yes, you can get samples in our San Francisco showroom for free or by mail for a fee.
WHEN WILL I RECEIVE MY ORDER?
All of our inventory is in stock and we typically ship the same or the next business day after your order. Shipping usually takes 1-2 business days for the West Coast and 7-10 business days to the East Coast.