I'M IN THE BAY AREA. CAN I VISIT YOUR SHOWROOM?
Yes! Our warehouse showroom is at 2201 Poplar St., #2207, Oakland, CA 94607. We're open 9-5, Monday, Wednesday, and Friday. And Saturday by appointment. Call us when you get there for directions to the parking area. 510.823.2224
CAN I PURCHASE OVER THE PHONE?
Yes, you can call us at 510.823.2224 or email us at firstname.lastname@example.org to make a purchase or ask any questions. Whatever is easiest for you.
WHAT ARE YOUR DISHES MADE OF?
Our dishware is restaurant-quality ceramic made in China. It is oven and microwave safe and stands up to some of the toughest professional kitchens in the country.
HOW ARE THEY SO REASONABLY PRICED?
We purchase excess inventory direct from the manufacturers and sell directly to you. There are no distributor or "middleman" costs or expenses.
IS THERE A MINIMUM ORDER REQUIRED?
All items are sold by the case but there is no minimum required. See the note on shipping for more details.
WHAT ABOUT SHIPPING?
We ship nationwide by LTL Freight with the boxes on a pallet. The cost for shipping a pallet with one box is usually the same as for 10 or more boxes on the pallet. We recommend ordering at least four of five boxes in a shipment to spread out the per-item shipping cost. Typical shipping costs range from $100 to the West Coast, $150-$200 to the Midwest and $200-$250 to the East Coast. Actual costs depend on location and weight. We will calculate the exact shipping cost before you finalize your order.
IS THERE A GUARANTEE?
If any of our dishes arrive broken or with a significant defect, we will replace it or credit you.
WILL I BE ABLE TO RE-ORDER THE SAME DISHES?
Although we can't guarantee we'll have the same dishes you previously ordered, we've learned that for standard plates, bowls and platters we usually have the same or similar dishes that clients need.
CAN I GET SAMPLES?
You can purchase samples at our Oakland showroom or we can ship samples to you. Sample shipping usually costs $50, but we will credit that charge back to you on your first order.
WHEN WILL I RECEIVE MY ORDER?
All of our inventory is in stock and we typically ship the same or the next business day after your order. Shipping usually takes 1-2 business days for the West Coast and 7-10 business days to the East Coast.
WILL THERE BE A DOG THERE IF I VISIT?
Probably. Most days, Winston comes to supervise.